Faq

In order to give you an idea of how delivery costs work, we have listed the prices for home deliveries here. Delivery costs to a relay point will be indicated to you when ordering. As an indication, they are on average -30% compared to home delivery. For all our shipping options, we have put everything in place to guarantee you the most reasonable shipping costs possible. FRANCE The costs of home delivery with tracking are:250g: €5.97500g: €6.731kg: €8.13 For jewelry or a top or a skirt or a dress or pants: €5.97For a jacket: €6.73 For a coat: €8.13 They are free for all orders over 160 € ----------------------- EUROPEAN COUNTRIES List of European countries where delivery is possible: Belgium Germany Netherlands SpainPortugal ItalyAustria Luxembourg Delivery costs are: 250g to 500g: €7.80500g to 1kg: €8.80 For jewelry or a top or a skirt or a dress or pants: 7.80For a jacket or coat: 8.80 And they are free for all orders over €160 Customs charges may apply, they are not supported. ------------------------- UNITED KINGDOM & SWITZERLANDHome delivery only The costs of home delivery with tracking are: 250g to 500g: €12.90 500g to 1kg: €17.90 For jewelry or a top or a skirt or a dress or pants: €12.90 For a jacket: For a coat: They are free for all orders over €180 Customs charges may apply, they are not supported. ------------------------- Can't find your country in the suggestions? Contact us directly using our contact form. If a package is returned to us because it was not picked up at the post office, the return costs are the responsibility of the customer.

Delays vary depending on the type of delivery you choose.In standard delivery: delivery times are 3 to 5 working days. Express delivery: delivery times are 2 to 3 working days.

When sending your package, we send you a confirmation by e-mail with a link that allows you to follow the progress of your delivery. You can also track your order directly from your account.

You can go to your account and check the status of your delivery by clicking on "Track my package". If you are absent at the time of delivery, the carrier must normally leave a "notice of passage". On this notice, it is indicated if the carrier must return, or where the package was deposited. If your package is announced as "Delivered" but you have not received it, please check with your caretaker or your neighbors if they have not received it for you. If your package is announced as "Returned to sender", please contact our customer service, using our contact form.

For our packaging, we do not use plastic. We only use cardboard and paper. To do this, we maximize reuse in order to be as responsible as possible.

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If an item does not suit you, you have 21 days to return it to us and obtain an exchange or a refund. > In the case of a refund, the costs are credited to your bank account within 5 working days after receipt and verification of your package. > In the case of an exchange, the return costs are your responsibility.Upon receipt, after checking your package, we proceed to the exchange according to the available stock and the costs of reshipping to your home are at our expense.Return procedure:1. Notify us of your exchange or refund request, using our contact form. 2. On the delivery slip in your package, circle the product(s) you wish to return. 3. Include this delivery slip in your return package along with the product(s) to be returned.4. Go to the post office within 7 days after notification of return to send it by Colissimo. Return shipping costs to our store are your responsibility. (This includes built-in insurance, the ability to track shipment, and proof of postage.) 5. Upon receipt of the package. We notify you of the good reception and proceed to the exchange or refund.In case of refund, the amount is credited back to your bank account. In the event of an exchange, the return costs to your home are at our expense. Note: The products you wish to return to us must be new (the item's label must not have been cut off), unworn, unsoiled and returned in their original packaging, or failing that, in packaging guaranteeing equivalent protection. If the item is damaged or worn, it will be returned to you. For more details, you can consult our general conditions of sale here.

Return procedure:1. Notify us of your exchange or refund request, using our contact form. 2. On the delivery note in your package, circle the product(s) you wish to return. 3. Include this delivery slip in your return package along with the product(s) to be returned.4. Go to the post office within 7 days after notification of return to send it by Colissimo. Return shipping costs to our store are your responsibility. (This includes built-in insurance, the ability to track shipment, and proof of postage.) 5. Upon receipt of the package. We notify you of the good reception and proceed to the exchange or refund.In case of refund, the amount is credited back to your bank account. In the event of an exchange, the return costs to your home are at our expense. Note: The products you wish to return to us must be new (the item's label must not have been cut off), unworn, unsoiled and returned in their original packaging, or failing that, in packaging guaranteeing equivalent protection. If the item is damaged or worn, it will be returned to you.

Payment for your order is made directly online by credit card Carte Bleue, Visa, MasterCard, American Express, or by Paypal. Secure payment: All your transactions are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and encryption of all your data with our recognized payment providers: Stripe & Paypal. Data privacy: At no time do we have access to your personal data concerning your means of payment, in particular bank cards, and do not store them on our servers.

Beyond the legal guarantee of conformity, we have chosen to extend our commitment with our commercial guarantee Commercial Guarantee 1 year from the date of purchase in store or delivery of the item:Are covered by this warranty:- Manufacturing defects due to the artisanal sewing of our articles.- The unusual or exceptionally rapid degradation of a fabric, due to its initial fragility.(Example: The belt loop of a pair of trousers is made of old, delicate and fine fabric. If it deteriorates after being used and washed under normal conditions, it will be exchanged, repaired or refunded.) For more details, you can consult our general conditions of sale here.